Direct billing your Manulife massage claim is a such a great feature and we are happy to provide it. We know the convenience of getting coverage on the spot is invaluable in these busy times. However, there are a few variables that are out of our control when processing your claim. To help us mitigate some of these issues please ensure you have completed the following:
- Provide the insurance company’s name, plan number, member ID number and your relationship to the insured member correctly on your waiver ahead of time. This waiver is emailed to you upon booking your appointment. If you did not receive this email, check your spam folder or contact us. Please understand that if we do not receive your info prior to your arrival we may not have time to process your direct billing for that treatment but we will keep it all on file and be ready for your subsequent treatments.
- Be sure to provide any requirements your provider may need in advance of booking your appointment. Occasionally companies may request a doctors note. Some companies also require additional permission from you for businesses to direct bill on your behalf.
- Contact your company if you have any questions about your coverage. They will not provide us with any private information about you or your plan. Ask them if you are eligible for coverage of therapeutic massage, not all plans cover this. Find out how much coverage you are eligible for and when your plan rolls over
*Please note that while every effort will be made to process your direct billing request, occasionally due to circumstances outside of our control we are unable to process insurance claims on your behalf. If this is the case, please be prepared to make payment at time of treatment and we will provide you with a receipt to submit to your insurance provider for reimbursement. While it is rare that we actually come across these issues, there is never any guarantee of direct billing so please keep this in mind when booking appointments.
Please also be advised we are unable to run your benefits or check your coverage prior to the day of your appointment. If you want to be sure of your coverage beforehand please contact your insurance provider directly to avoid any surprises on the day of.
Cancellations of appointments within 24 hours due to the clinic’s inability to process a direct billing request will be considered in violation of our cancellation policy and a fee of $50 will apply.