At Athlete’s Choice Massage, safeguarding the personal information entrusted to us by our clients is our top priority. We manage your personal information in strict compliance with the Alberta Personal Information Protection Act and other relevant laws. This policy outlines our principles and practices in ensuring the security of your personal information.
This policy is applicable to Athlete’s Choice Massage and to any individuals or therapists providing services on our behalf. A copy of this policy is available upon request for any client.
Definition of Personal Information
Personal information refers to data about an identifiable individual. This encompasses details such as a person’s name, home address, phone number, email address, age, birth date, gender, marital or family status, credit card information, educational background, and more.
Types of Personal Information We Collect
We only collect the personal information necessary for delivering services to our clients, which includes details required to:
- Provide requested services
- Process payments for services rendered
- Facilitate the sale and payment for retail products and gift certificates
- Directly bill Extended Health Benefit Insurance Companies
Normally, we collect personal information directly from our clients. In some cases, we may collect information from other sources with your consent or as permitted by law.
Transparency and Consent
We inform our clients about the purposes for which we are collecting their personal information either before or at the time of collection, unless the purpose is obvious (e.g., processing a payment using credit card details).
For collecting, using, or disclosing client personal information, we seek consent, except when authorized or required by law. In instances where information is volunteered for a clear purpose, we may assume your consent. Express consent is sought for specific purposes, and services might be limited if certain personal information consent is not provided.
Withdrawal of Consent
Clients have the right to withdraw consent to use and disclose their personal information, unless that information is necessary for fulfilling legal obligations. While we respect your decision, it’s important to note that withholding certain personal information might limit the availability of some products and services.
Collection Without Consent
Collection, use, or disclosure of personal information without consent is conducted only when authorized by law, such as determining eligibility for an award or responding to an emergency situation.
Usage and Disclosure of Personal Information
We employ client personal information solely for the purposes it was collected, unless otherwise authorized by law. Should we intend to use or disclose personal information for new business purposes, your consent will be requested unless the law permits otherwise.
We take reasonable measures to ensure the accuracy and completeness of personal information. It is the responsibility of individuals to inform us about any changes that could affect their relationship with our organization. We safeguard personal information in a manner suitable to its sensitivity, striving to prevent loss, misuse, disclosure, modification, or unauthorized access.
When personal information is no longer necessary for its intended purpose, it is retained only as long as reasonable for fulfilling those purposes or for legal and business needs.
Access to Personal Information
Individuals have the right to access their personal information under our control, with exceptions as required by law. If access is denied, reasons for refusal will be provided. Requests for access, correction, or information can be directed to Nicole Bablitz-Parker, our designated compliance officer.
Questions and Concerns
For inquiries or concerns about personal information collection, use, or disclosure by Athlete’s Choice Massage, contact us. If you are dissatisfied with our response, you have the option to reach out to the Information and Privacy Commissioner of Alberta.