Direct Billing
We Bill Your Insurance
Directly
Skip the paperwork. We direct-bill over 30 insurers — including all major providers — at all four clinics across Edmonton and Sherwood Park, so you pay less at the desk and get on with your day.
Book NowDirect billing is not guaranteed. What to expect
Accepted Insurers
Who We Direct-Bill
Don't see your insurer? Contact us — we may still be able to help.
The Process
How Direct Billing Works
Book your appointment
Book online and you'll receive a waiver by email. Fill it in with your insurer name, plan number, member ID, and your relationship to the insured member.
Confirm your coverage
Contact your insurer directly to confirm you have massage therapy coverage and find out your annual limit. Some plans require a doctor's note.
We handle the claim
Show up to your appointment — we'll submit the claim on your behalf. If the claim can't be processed on the day, we'll provide a receipt for self-submission.
Before You Book
Direct billing is not guaranteed — here's what to expect
We always attempt to process your claim on the day of your appointment. However, insurer portals are occasionally unavailable — if that happens, payment is required at the time of service. We'll give you a detailed receipt so you can submit directly to your insurer for reimbursement.
We can't access your benefit balance ahead of time. Call your insurer before your appointment to confirm you have massage therapy coverage and check your remaining balance — it takes 5 minutes and avoids any surprises at the desk. Cancellations within 24 hours due to billing issues are subject to our cancellation policy.
What to Bring
Info We Need to Process Your Claim
Fill in your waiver (emailed to you after booking) with the details below so we're ready when you arrive.
- Insurance company name
- Plan / group number
- Member ID number
- Your relationship to the insured member (employee, spouse, or dependent)
FAQ
Common Questions
What is direct billing?
Direct billing lets us submit your insurance claim on your behalf at the time of your appointment — so you only pay any remaining balance instead of paying the full amount upfront and waiting for reimbursement.
Is direct billing guaranteed?
We always do our best, but direct billing cannot be guaranteed. Occasional system issues or plan restrictions can prevent processing. If that happens, we'll provide a receipt for you to submit yourself.
Do I need a doctor's referral?
It depends on your plan. Some insurers require a doctor's note for massage therapy. Check your policy or call your insurer before your appointment.
Can you check my remaining benefits before my appointment?
We're unable to access your benefit balance ahead of time. Contact your insurer directly to check your remaining coverage before booking.
What happens if my claim is declined on the day?
Payment is required at time of service. We'll provide a receipt so you can submit the claim to your insurer for reimbursement yourself.
Ready to book?
Use Your Benefits Today
Four locations across Edmonton and Sherwood Park. Evening and weekend availability. We handle the claim.
Book Now