Desjardins Direct Billing | Athlete's Choice Massage

Desjardins is one of Canada’s largest financial cooperative groups, offering group insurance and benefits plans to employers and individuals. Desjardins extended health plans typically include coverage for Registered Massage Therapy services.

Coverage

Desjardins extended health plans may include coverage for Registered Massage Therapy (RMT). Coverage amounts, annual maximums, and eligible practitioner requirements vary by plan. Your RMT receipt from ACM includes your therapist’s registration number, session date, duration, and fee — everything your provider needs to process the claim.

How it works

ACM submits your claim directly to Desjardins at the time of your appointment — you pay nothing out of pocket for the covered portion. To process your claim on the day, make sure your insurance information is entered on your intake form before you arrive.

What to have ready

• Your Desjardins plan number and member ID
• Your relationship to the plan holder (if you’re a dependent)
• Any authorization number your plan requires in advance

We can’t verify your coverage before your appointment — contact Desjardins directly to confirm your annual limit and remaining balance before you book.

Note: while we process direct billing successfully in the vast majority of cases, it is not guaranteed. If your claim can’t be processed on the day, we’ll provide a receipt for manual submission to your insurer.

Book your appointment

ACM has four Edmonton-area locations — all direct bill Desjardins.

• West Edmonton — Near West Edmonton Mall & Stony Plain Road — Book online
• Old Strathcona — Near Whyte Ave & the U of A — Book online
• Downtown Edmonton — Central business district — Book online
• Sherwood Park — Strathcona County, east of Edmonton — Book online

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FAQ

Does Desjardins cover massage therapy?

Yes. Desjardins group plans generally include RMT coverage under extended health benefits. Annual limits and eligible practitioner requirements vary by plan. Log into your Desjardins member account or call the benefits line on your card to confirm your coverage details.

Do I need a doctor’s referral?

A physician referral is not typically required for massage therapy coverage under Desjardins plans. Your RMT receipt from ACM is sufficient. Confirm with Desjardins if your specific plan has any additional requirements.

How do I check my remaining coverage?

Log into your Desjardins member portal or call the number on the back of your benefits card. ACM can’t access your plan details — only you or your plan administrator can confirm your remaining balance.

What if my direct billing claim is declined?

We’ll let you know right away and process payment directly. We’ll give you an itemized RMT receipt to submit to Desjardins for manual reimbursement — most plans process these within 5–10 business days.