GroupHEALTH Direct Billing | Athlete's Choice Massage

GroupHEALTH is a Canadian group benefits provider offering health, dental, and wellness plans to employers. RMT coverage through GroupHEALTH depends on the plan your employer has selected — most plans that include paramedical benefits cover Registered Massage Therapy.

Coverage

GroupHEALTH extended health plans may include coverage for Registered Massage Therapy (RMT). Coverage amounts, annual maximums, and eligible practitioner requirements vary by plan. Your RMT receipt from ACM includes your therapist’s registration number, session date, duration, and fee — everything your provider needs to process the claim.

How it works

ACM submits your claim directly to GroupHEALTH at the time of your appointment — you pay nothing out of pocket for the covered portion. To process your claim on the day, make sure your insurance information is entered on your intake form before you arrive.

What to have ready

• Your GroupHEALTH plan number and member ID
• Your relationship to the plan holder (if you’re a dependent)
• Any authorization number your plan requires in advance

We can’t verify your coverage before your appointment — contact GroupHEALTH directly to confirm your annual limit and remaining balance before you book.

Note: while we process direct billing successfully in the vast majority of cases, it is not guaranteed. If your claim can’t be processed on the day, we’ll provide a receipt for manual submission to your insurer.

Book your appointment

ACM has four Edmonton-area locations — all direct bill GroupHEALTH.

• West Edmonton — Near West Edmonton Mall & Stony Plain Road — Book online
• Old Strathcona — Near Whyte Ave & the U of A — Book online
• Downtown Edmonton — Central business district — Book online
• Sherwood Park — Strathcona County, east of Edmonton — Book online

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FAQ

Does GroupHEALTH cover massage therapy?

Coverage depends on the specific plan your employer has set up with GroupHEALTH. Most plans that include extended health or paramedical benefits cover RMT. Contact your HR department or GroupHEALTH directly to confirm your plan includes massage therapy and what your annual maximum is.

Do I need a doctor’s referral?

Physician referral requirements depend on your specific GroupHEALTH plan. Most plans do not require one. Confirm with GroupHEALTH or your plan booklet before your first appointment.

How do I check my remaining coverage?

Log into your GroupHEALTH member portal or call the number on the back of your benefits card. ACM can’t access your plan details — only you or your plan administrator can confirm your remaining balance.

What if my direct billing claim is declined?

We’ll let you know right away and process payment directly. We’ll give you an itemized RMT receipt to submit to GroupHEALTH for manual reimbursement — most plans process these within 5–10 business days.