iA Financial Group Direct Billing | Athlete's Choice Massage

Industrial Alliance rebranded to iA Financial Group and remains one of Canada’s major group insurance providers. iA group health plans typically include extended health coverage for Registered Massage Therapy performed by a licensed RMT.

Coverage

iA Financial Group extended health plans may include coverage for Registered Massage Therapy (RMT). Coverage amounts, annual maximums, and eligible practitioner requirements vary by plan. Your RMT receipt from ACM includes your therapist’s registration number, session date, duration, and fee — everything your provider needs to process the claim.

How it works

ACM submits your claim directly to iA Financial Group at the time of your appointment — you pay nothing out of pocket for the covered portion. To process your claim on the day, make sure your insurance information is entered on your intake form before you arrive.

What to have ready

• Your iA Financial Group plan number and member ID
• Your relationship to the plan holder (if you’re a dependent)
• Any authorization number your plan requires in advance

We can’t verify your coverage before your appointment — contact iA Financial Group directly to confirm your annual limit and remaining balance before you book.

Note: while we process direct billing successfully in the vast majority of cases, it is not guaranteed. If your claim can’t be processed on the day, we’ll provide a receipt for manual submission to your insurer.

Book your appointment

ACM has four Edmonton-area locations — all direct bill iA Financial Group.

• West Edmonton — Near West Edmonton Mall & Stony Plain Road — Book online
• Old Strathcona — Near Whyte Ave & the U of A — Book online
• Downtown Edmonton — Central business district — Book online
• Sherwood Park — Strathcona County, east of Edmonton — Book online

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FAQ

Does iA Financial Group cover massage therapy?

Yes. Most iA Financial Group (Industrial Alliance) group plans include RMT coverage under extended health benefits. Annual limits vary by plan. Log into your iA member portal or call the number on your benefits card to confirm your current balance and plan year.

Do I need a doctor’s referral?

A physician referral is not required for RMT coverage under most iA Financial Group plans. Confirm with your plan documents if you’re on an older Industrial Alliance plan that predates the rebrand.

How do I check my remaining coverage?

Log into your iA Financial Group member portal or call the number on the back of your benefits card. ACM can’t access your plan details — only you or your plan administrator can confirm your remaining balance.

What if my direct billing claim is declined?

We’ll let you know right away and process payment directly. We’ll give you an itemized RMT receipt to submit to iA Financial Group for manual reimbursement — most plans process these within 5–10 business days.