Johnston Group Direct Billing | Athlete's Choice Massage

Johnston Group Inc is a Canadian benefits administrator that manages group health plans for employers and associations. RMT coverage through a Johnston Group-administered plan depends on the benefits package your employer has selected.

Coverage

Johnston Group extended health plans may include coverage for Registered Massage Therapy (RMT). Coverage amounts, annual maximums, and eligible practitioner requirements vary by plan. Your RMT receipt from ACM includes your therapist’s registration number, session date, duration, and fee — everything your provider needs to process the claim.

How it works

ACM submits your claim directly to Johnston Group at the time of your appointment — you pay nothing out of pocket for the covered portion. To process your claim on the day, make sure your insurance information is entered on your intake form before you arrive.

What to have ready

• Your Johnston Group plan number and member ID
• Your relationship to the plan holder (if you’re a dependent)
• Any authorization number your plan requires in advance

We can’t verify your coverage before your appointment — contact Johnston Group directly to confirm your annual limit and remaining balance before you book.

Note: while we process direct billing successfully in the vast majority of cases, it is not guaranteed. If your claim can’t be processed on the day, we’ll provide a receipt for manual submission to your insurer.

Book your appointment

ACM has four Edmonton-area locations — all direct bill Johnston Group.

• West Edmonton — Near West Edmonton Mall & Stony Plain Road — Book online
• Old Strathcona — Near Whyte Ave & the U of A — Book online
• Downtown Edmonton — Central business district — Book online
• Sherwood Park — Strathcona County, east of Edmonton — Book online

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FAQ

Does Johnston Group cover massage therapy?

Coverage for massage therapy depends on the specific plan your employer has set up through Johnston Group. Most plans that include extended health or paramedical benefits cover RMT services. Contact your HR department or Johnston Group directly to confirm your entitlement and annual maximum.

Do I need a doctor’s referral?

Referral requirements vary by plan. Most Johnston Group-administered plans do not require a physician referral for RMT coverage. Confirm with your plan documents or by contacting Johnston Group.

How do I check my remaining coverage?

Log into your Johnston Group member portal or call the number on the back of your benefits card. ACM can’t access your plan details — only you or your plan administrator can confirm your remaining balance.

What if my direct billing claim is declined?

We’ll let you know right away and process payment directly. We’ll give you an itemized RMT receipt to submit to Johnston Group for manual reimbursement — most plans process these within 5–10 business days.